We hope to never have to refund any purchases but we realize that's not very realistic. We have a straight forward refund policy that goes like this:
FIRST 30 DAYS:
If you are not satisfied for any reason for a purchase you have made, within 30 days let us know and we'll refund you what you paid us. Simply return all physical products we shipped to you, delete all digital video, audio, and text files you obtained from us, and ask for a full refund from our support department. You will get your money back. No questions asked!
AFTER 30 DAYS:
If for some reason you are dissatisfied more than 30 days after purchasing using a multi-payment option (such as monthly or 3-pay), simply return all physical products we shipped to you, delete all digital video, audio, and text files you obtained from us, and ask for a refund of any part of the purchase price you have paid in the last 30 days. We will refund that portion of the purchase price.
In order to obtain a full or partial refund under this policy, physical products should be shipped at your expense to the address listed below, must include your purchase information (such as a copy of your receipt) so that we can make a refund, and the products should be in resalable condition (i.e. we could resell them because they’re in good condition). There is no restocking fee.
Send refund requests through our site www.kenetrahelpdesk.com Make sure to clearly state for which product you are requesting a refund and include your username or email you used with that product. when you purchased it.
Send your written refund requests by first class postal mail to:
Prosperity Financial Ministry
Attn: Refunds Department
6501 Albemarle Rd #29217
Charlotte, NC 28212
To serve you and others better in the future, we request (but do not require) that you tell us why you want a refund. We want satisfied customers and your feedback helps us to help you and others. Thank you in advance.
Please remember that asking for a refund and continuing to use products purchased from us is the same thing as stealing and may also violate applicable intellectual property rights law.
Don't be uncool by doing that.